Shipping & Return Policy

At Djangu, we strive to deliver your orders promptly and efficiently. Here's what you need to know about our shipping policy:

Processing Time:

- Orders are typically processed and dispatched within 1-3 business days after payment confirmation.

- During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:

- We offer standard and expedited shipping options for domestic and international orders.

- Shipping costs and delivery times vary depending on the destination and selected shipping method.

Delivery Times:

- Domestic orders usually arrive within 3-7 business days after dispatch, depending on the chosen shipping method.

- International orders may take longer to arrive, typically between 7-21 business days, depending on the destination and customs clearance processes.

Order Tracking:

- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

Shipping Restrictions:

- Please note that we may not be able to ship certain items to certain locations due to legal restrictions or logistical limitations. We will notify you if your order is affected by any shipping restrictions.

Customs and Duties:

- International customers are responsible for any customs duties, taxes, or import fees levied by their respective countries. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery.

Shipping Address:

- It is the customer's responsibility to provide accurate and complete shipping information. We cannot be held liable for any delays or delivery issues resulting from incorrect or incomplete addresses.

For any further inquiries or assistance regarding shipping, please feel free to contact our customer service team.

Return and Refund Policy

We want you to be completely satisfied with your purchase from Djangu. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Here's what you need to know:

Returns Eligibility:

- To be eligible for a return, your item must be unused, in its original condition, and returned within 30 days of delivery.

- Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.

Return Process:

- To initiate a return, please contact our customer service team with your order details and reason for return.

- Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.

Refund Process:

- Upon receiving and inspecting the returned item(s), we will process your refund to the original method of payment.

- Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a defective or damaged item.

Damaged or Defective Items:

- If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as appropriate.

Exchanges:

- We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Refund Processing Time:

- Refunds are typically processed within 5-10 business days after receiving the returned item(s). However, please allow additional time for the refund to reflect in your account based on your payment method and financial institution.

For any further inquiries or assistance regarding returns and refunds, please feel free to contact our customer service team.